Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Automatic response Edited

Hi,

I want to know How to get an automatic response to customers when the ticket status is closed, resolved, done.
Please refer to the attached screenshotautomatic response.jpg.

 

1 answer

Ensure that:

  1. Your workflow sets a resolution when it transitions to Resolved, either through a transition screen (typically Resolve Issue screen) or as a workflow post-function
  2. Your customer notifications are enabled.
  3. The "customer-visible status" and "resolved issue" customer notifications are enabled.
  4. Your customer-visible statuses are configured correctly for the request type.

I've only start seeing "Automatic response" notifications in this format recently, but something like this has been around forever in JSM.

If you are unsure what resolution, workflow post-function, transition and status mean, there are some good training resources to learn JSM administration.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

69 views 0 0
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you