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Hi,
I want to know How to get an automatic response to customers when the ticket status is closed, resolved, done.
Please refer to the attached screenshot.
Ensure that:
I've only start seeing "Automatic response" notifications in this format recently, but something like this has been around forever in JSM.
If you are unsure what resolution, workflow post-function, transition and status mean, there are some good training resources to learn JSM administration.
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