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Automatic closure of issues

I'm trying an automation that automatically closes issues if it's in a certain state (open) and hasn't been updated for a certain number of days (14d).

 

When I run the automation, I get an error which says: "The automation rule "...automation rule..." failed due to an error in your Jira installation.

Can anyone tell me what is wrong with this installation? 

 

Automatic closure of issues.PNG

2 answers

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Answer accepted
Jack Community Leader Jul 08, 2021

The error doesn’t seem to be automation rule specific. Can you write any other basic rules and get it to succeed? Just try to create a manual rule that creates an issue. If you continue to get that error I would contact Atlassian support directly.

0 votes
Answer accepted

@Melle van Keulen -

In addition to what @Jack has mentioned, you should also look to see if your project's WF allows a transition from the OPEN status to be moved into the CLOSED status.  If not, then you must create that transition.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Both @Jack & @Joseph Chung Yin , thank you! The workflow didn't allow a transition from open to closed, I think that was the cause. 

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