Current state: Jira automated response to customer generates/sends immediately after the ticket is received. The customers knows it was not sent by an actual person in this case because the reply was instant.
Desired state: I want to generate/send the Jira automated response roughly 60 seconds or so after the ticket has been received.
How can I create a delay between when the ticket is received and when the Jira automated response is sent?
The only thing I can think of is to turn off the initial customer response email (request created). Then you could create an SLA of two minutes. Use the automation When SLA threshold is about to breach.... or you can create your own when the SLA is breached to add a comment to the issue. Make sure that you share the comment with the customer. This way you could control when the email is sent down to the minute.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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