Automate the user vs your Organization in the ticket opening portal

[Rodrigo Buch]

Hello, I have users associated with organizations and I would like their organization to be automatically classified when they open tickets?

[Ingo Volkhausen · Accepted solution]

Dear @Rodrigo Buch 

if I understand you correct, you would like to identify the organization of the reporter. This can be achieved with a little additional configuration using automation rules.

1. Trigger for new Request be created

2. follow this KB Article for further steps

How to use JSM Customer's Organization information in Automation rules | Jira | Atlassian Documentation

Hope this helps.

[Joseph Chung Yin]

@Rodrigo Buch -

Can you clarify what you mean by "auto classified" when issues are created?  Please advise, so we can better assist.

Best, Joseph Chung Yin