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Automate linking an asset when creating a service management ticket

Bruno Colin January 6, 2023


I am creating an automation rule to detect an asset that is "expiring" and creating a ticket for its renewal.


What is working:

  • having an automation rules that is scheduled
  • having a "for aql" rules that detect the matching asset ("expiry date" >= now() and "expiry date" < now(30d))
  • creating the ticket and being able to reference the object name

What is not working:

  • populating the "linked asset" field with the asset

Some context:

The "linked asset" is a custom field that allows to select an asset (type: Assets objects)

If I create the ticket manually I am able to fill the field.
But for some reason I am not able to fill the field in the automation.
The error is as follow:
"Unknown fields set during create, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored -Linked assets (customfield_10066)"
After some search, the error is when the field is not available on the creation screen which is not the case here.
The json is as follow:
"fields": {
"customfield_10066": {
"key": "TCI-66"
Any help would be appreciated.

2 answers

0 votes
Prasad Rambanam_ACIS_ May 12, 2023

@Bruno Colin did you find way to do this ? we have similar requirement.

0 votes
Riley Venable
Community Leader
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February 11, 2023

You can use the AQL functions, references, and AQL to populate the "linked asset" field with the asset. For example, you could add multiple object references to a custom field attached to an object, and then search those references for a specific key: object HAVING inboundReferences(Key IN (${MyCustomField${0}})) Or a specific label, by using dot notation: object HAVING inboundReferences(Label IN (${Portfolios.label${0}})).

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