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Automate Request Type based on Summary of ticket

I cannot get the syntax working to automate JIRA. I am trying to automate the request type to be changed automatically depending on the summary of the ticket.

For example, in a ticket that has the word "app" in the summary, I want the request type to be changed to "Volunteering App" automatically.

Is this possible? If not the summary, the description but preference would be the summary.



1 answer

1 accepted

1 vote
Answer accepted
Olga Videc Community Leader Mar 26, 2021

Hello Harry, 

Yes, you can achieve this with automation, there is a predefined rule in Automation legacy.

Go to Project settings -> Automation -> Legacy automation

  • Triage email requests
  • Under Issue matches edit JQL as desired
  • Edit request type 

If you have multiple summary versions just add a branch in the rule to add else if

BR, Olga

That's worked, thanks for the help!

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