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Automate Assignee in open tickets

Jerryton Surya
Jerryton Surya
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December 6, 2022

How customer requests in Jira service management automatically assign to particular agents. 

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Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_
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December 6, 2022

Hi @Jerryton Surya ,

you can try to put in place that behaviour through an automation. Please take a look here for more information about that approach https://www.atlassian.com/software/jira/automation-template-library/auto-assign

Hope this helps,

Fabio

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Jerryton Surya
Jerryton Surya
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December 6, 2022

Thank you so much for sharing this 

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