Automação para o Jira Service Management sem pluggin JMWE

Leticia Pereira February 19, 2024


É possível automatizar a transição de tarefas através do Jira Service Management sem utilizar o app JMWE?

  1. Exemplo: ao transicionar uma tarefa na sprint do Jira mover o chamado do Jira Desk para em andamento
  2. Exemplo 2: ao inserir a tarefa em uma sprint no Jira mudar o status do chamado no Jira Service Management

Enfim, a intenção é criar automações entre os projetos sem utilizar nenhum app, apenas as automações nativas. É possível?

2 answers

0 votes
Leticia Pereira February 20, 2024

@Joseph Chung Yin the process is this:

  1. Ticket opens in Jira Service Management
  2. Task created in Jira Service and assigned to the responsible developer

With automation, I want that when the developer moves the task in Jira Service (changing the status to IN PROGRESS) the ticket in Jira Service Management also has its status updated to provide status.

With an example of how to create this automation, I can continue here with the rest!


0 votes
Joseph Chung Yin
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February 19, 2024

@Leticia Pereira -

Based on the English translation of your ask -


Is it possible to automate the transition of tasks through Jira Service Management without using the JMWE app?
1. Example: to transition a task in the Jira sprint to move the Jira Desk schedule to start
2. Example 2: insert a task into a sprint in Jira to change its status in Jira Service Management
In fact, the intention is to create automations between projects without using the app, only the native automations. Is it possible?

Without add-on, such as JMWE, it can be done via Automation for Jira's automation rule.  However you will need to identify what is the triggering condition(s) (i.e. Edit Issue triggering) + what are your other criteria.  

Once you can provide more details on your ask, then we can better assist you on the design of your automation rules between Jira Software Application project and your JSM project.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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