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Autofill Organization Name to Custom Text Field

Hi everyone, 

Is there a way when a customer is connected and makes a new request, to take the name of the organization that I've added his email and load it into a text field of form automatically or with some automation?

Thank you in advance,



1 answer

1 accepted

0 votes
Answer accepted
Ajay Solutions Partner Jan 13, 2021

Hi @Dimitris Dimitriadis 


Here is the Automation for Jira rule which allows setting the organization field based on user email. 

I am not sure though why you need it to be populated into a custom field when you could use the Organization field which is available in Jira Service Management Requests

Hi Ajay and thank you very much for your response!

I have found it but I couldn' t closed the question!

I used the "organizations" field after all. ;)

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