Autofill Organization Name to Custom Text Field

Dimitris Dimitriadis January 12, 2021

Hi everyone, 

Is there a way when a customer is connected and makes a new request, to take the name of the organization that I've added his email and load it into a text field of form automatically or with some automation?

Thank you in advance,

Dimitris

 

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Ajay _view26_
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January 13, 2021

Hi @Dimitris Dimitriadis 

 

Here is the Automation for Jira rule which allows setting the organization field based on user email. 

I am not sure though why you need it to be populated into a custom field when you could use the Organization field which is available in Jira Service Management Requests

Dimitris Dimitriadis January 13, 2021

Hi Ajay and thank you very much for your response!

I have found it but I couldn' t closed the question!

I used the "organizations" field after all. ;)

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