Autofill Organization Name to Custom Text Field

[Dimitris Dimitriadis]

Hi everyone, 

Is there a way when a customer is connected and makes a new request, to take the name of the organization that I've added his email and load it into a text field of form automatically or with some automation?

Thank you in advance,

Dimitris

[Ajay · Accepted solution]

Hi @Dimitris Dimitriadis 

Here is the Automation for Jira rule which allows setting the organization field based on user email. 

I am not sure though why you need it to be populated into a custom field when you could use the Organization field which is available in Jira Service Management Requests

[Dimitris Dimitriadis]

Hi Ajay and thank you very much for your response!

I have found it but I couldn' t closed the question!

I used the "organizations" field after all. ;)