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Auto approve automation faild after upgrade


After upgrade from 7.13 to 8.13.4 auto approve automation dont work.

When - issue created

If- issue matches - User=currentUser()

Auto-approve- approve.


Can someone help me?

1 answer

0 votes
Brant Schroeder Community Leader May 19, 2021

@adrian_andronache_alliance-healthcare_ro Is this an automation, something you are doing on a workflow, how are you accomplishing this?

Hi @Brant Schroeder,

this automation worked very well until I did this upgrade. I haven't changed anything in the workflow. This Utilizator is a custom field -User Picker (single user).


Brant Schroeder Community Leader May 20, 2021

According to the details, the If statement is not being met.  I am not sure what you mean by the current user.  Is the current user the reporter?

Yes, the condition is that if the reporter is the current user to be approved automatically. It is not redundant because one issue can be posed on behalf of another  customer.


Thank you

Brant Schroeder Community Leader May 21, 2021

@adrian_andronache_alliance-healthcare_ro Why not have utilizator = reporter, will that work?


it can't work, Utilizator is a custom field and is populated by current user.

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