If anyone is good at the Automation rules in Jira Cloud, please assist me on the below requirement.
1. Tickets transitioned from Work In Progress to Waiting for client response, email should send a notification to the Customer/Reporter.
2. If there is no response from the customer/Reporter in 48 business hours then a second email notification should be sent.
3. If there is no response from the customer/Reporter, third and final notification should be sent as a reminder and ticket status should be changed from WFC to On-Hold
4. And if there is no response from the client in 72 business hours while status is on On-Hold, then the ticket should be marked as completed.
Thanks in Advance.
Hi @Jairaj K
You can base your requirements with the help of this tutorial to send the emails: https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Jira-Automation-Video-Tutorial-on-how-to-send-customized-emails/ba-p/1861508
For auto closure: https://www.youtube.com/watch?v=PTDJrRBfvPo
You will have to tweak your JQLs.
Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events