We want our customers (from other companies using our apps) to email Support@mycompany.com and we will auto forward those emails to a group which will include Support@mycompany.atlassian.com.
We want the customer's reporter email auto added as a Customer, but not that our customer has to sign up or get email notifications of any sort.
Now the issue is in Jira Service Desk (JSD) and we want our agents to be able to Reply to Customer with the answer so that all emails are stored in JSD.
1. Can we do this without our customers having to do anything with Jira?
2. Can the CCs in the email also be CC'd on replies?
We are not looking to have customers use the portal, have to check for status, be notified automatically of any changes - just have an email sent with the Agent wants to send an email.
If so, please let me know the settings required to be Disabled and those needing to be Enabled.
Thank you, Seamus
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events