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Auto Forward our Support@mycompany emails into JSD and add customers to reply to.

We want our customers (from other companies using our apps) to email and we will auto forward those emails to a group which will include  

We want the customer's reporter email auto added as a Customer, but not that our customer has to sign up or get email notifications of any sort.

Now the issue is in Jira Service Desk (JSD) and we want our agents to be able to Reply to Customer with the answer so that all emails are stored in JSD.

1. Can we do this without our customers having to do anything with Jira?

2. Can the CCs in the email also be CC'd on replies?

We are not looking to have customers use the portal, have to check for status, be notified automatically of any changes - just have an email sent with the Agent wants to send an email.

If so, please let me know the settings required to be Disabled and those needing to be Enabled.

Thank you, Seamus

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