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Auto Close Resolved tickets in 2 weeks Jira Serviec Desk

Hello,

Once the ticket gets resolved, after 2 weeks of time I would like to get this closed using SLA's in Jira ServiceDesk. below is what implemented, would like to know if I am going in the right direction. Please advise. Thanks.

2weeks.PNG

1 answer

1 accepted

1 vote
Answer accepted
Brant Schroeder Community Leader May 19, 2021

@Teza Jonnalagadda 

Looks good.  This is what we use.

Capture.PNG

Thanks @Brant Schroeder 

One more question, how can I send remainders to users that the issue is getting closed within 2 weeks after getting resolved?

Ist remainder -  1 week before closing

2nd remainder -  1 day before closing,

would that be possible?

Brant Schroeder Community Leader May 20, 2021

The same process of setting up an SLA.  When the SLA is breached have an automation that sends the emails.  

Like Andrian F likes this
Andrian F I'm New Here Jun 07, 2022

Here is an example of automation setup to notify users before resolving (bump bump solve) https://howtojira.blogspot.com/2022/06/how-to-setup-bump-bump-solve-in-jira.html

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