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Hello,
Once the ticket gets resolved, after 2 weeks of time I would like to get this closed using SLA's in Jira ServiceDesk. below is what implemented, would like to know if I am going in the right direction. Please advise. Thanks.
Thanks @Brant Schroeder
One more question, how can I send remainders to users that the issue is getting closed within 2 weeks after getting resolved?
Ist remainder - 1 week before closing
2nd remainder - 1 day before closing,
would that be possible?
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The same process of setting up an SLA. When the SLA is breached have an automation that sends the emails.
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Here is an example of automation setup to notify users before resolving (bump bump solve) https://howtojira.blogspot.com/2022/06/how-to-setup-bump-bump-solve-in-jira.html
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Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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