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Auto Close Resolved tickets in 2 weeks Jira Serviec Desk

Teza Jonnalagadda
Teza Jonnalagadda May 19, 2021

Hello,

Once the ticket gets resolved, after 2 weeks of time I would like to get this closed using SLA's in Jira ServiceDesk. below is what implemented, would like to know if I am going in the right direction. Please advise. Thanks.

2weeks.PNG

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Brant Schroeder
Brant Schroeder Community Leader May 19, 2021

@Teza Jonnalagadda 

Looks good.  This is what we use.

Capture.PNG

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Teza Jonnalagadda
Teza Jonnalagadda May 20, 2021 • edited

Thanks @Brant Schroeder 

One more question, how can I send remainders to users that the issue is getting closed within 2 weeks after getting resolved?

Ist remainder -  1 week before closing

2nd remainder -  1 day before closing,

would that be possible?

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Brant Schroeder
Brant Schroeder Community Leader May 20, 2021

The same process of setting up an SLA.  When the SLA is breached have an automation that sends the emails.  

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