Auto-Assignment tickets for employee

[Anatoli Sepitco]

Is it possible to set up queues for employees so that an employee receives one ticket at a time based on their skills and if they have set their status to 'ready'

[Dan Breyen]

Hi @Anatoli Sepitco welcome to the community.  Check out the Automations for JSM.  You may be able to get close.  There are some templates built in for assigning issues under the 'Information Technology (IT)' group (on my screen, it's the first one for assigning based on a balanced workload).  You can alter that, setup groups by skills, and then assign based on a 'Balanced', 'Random', or 'Round Robin' model. There may need to be some other adjustments, but that's what JSM provides out of the box.  

You can take those templates and adjust them to your needs.

Hope that helps.

[Anatoli Sepitco]

Hi @Dan Breyen thank you for your help!