As a security company, the access to customer data in Service Desk data is a major concern for us and our customers. To enhance security we would like to be able to add 2FA for all customers, possibly using google authenticator or other options.
Is this possible and if so, how would this be done?
It is possible to add 2FA protection for all customers that are currently using an Atlassian Account to login in your portal, which you don't need to necessarily add a license to.
There are two ways to add an Atlassian Account for your customers:
- Ask them to navigate to https://id.atlassian.com/signup and create an Atlassian Account
- Migrate all your customers to Atlassian Account:
You can have more details about the information provided in the documentation below:
To add the 2FA protection, you can check the documentation below:
Let me know if this information helps.
I hope all is well on your end.
Yes, you can use the Google Authenticator application to enhance the login security.
To achieve this you need to use 3rd party apps available on the marketplace. There multiple 2FA plugins available on the Atlassian Marketplace which support 2FA with Google Authenticator but not all plugins support 2FA for Service Desk.
Here is one of the plugins that support Google Authenticator as a 2FA method for the Jira Service Desk users.
The plugin also supports several 2FA methods such as Security Question, OTP Over Email & Backup Code that you can use in the case of an emergency login.
Also, it would be better if you can raise a support ticket to the vendor for faster resolution. They will help you out to configure the plugin.
Again, if you are using the miniOrange, you can raise a ticket from the link given below.
miniOrange Support:- https://miniorange.atlassian.net/servicedesk/customer/portal/2
PS: I work for miniOrange one of the top SSO & 2FA/MFA vendors on the Atlassian Marketplace.
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