Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Authentication options for Service Desk Customers

As a security company, the access to customer data in Service Desk data is a major concern for us and our customers. To enhance security we would like to be able to add 2FA for all customers, possibly using google authenticator or other options.

Is this possible and if so, how would this be done?

Best regards

/Micke

2 answers

Hello Mikael,

It is possible to add 2FA protection for all customers that are currently using an Atlassian Account to login in your portal, which you don't need to necessarily add a license to.

There are two ways to add an Atlassian Account for your customers:

- Ask them to navigate to https://id.atlassian.com/signup and create an Atlassian Account

or

- Migrate all your customers to Atlassian Account:

  1. Go to your site's Administration at admin.atlassian.com:
    • If you're an admin for one site, you'll land on the Users page of your site.
    • If you're an admin for multiple sites or an organization admin, click a site's name and URL to open the Administration for that site.
  2. Click Jira Service Desk.
  3. From the customer you want to migrate, select Migrate to Atlassian account from the More options dropdown.

You can have more details about the information provided in the documentation below:

Manage Jira Service Desk customer accounts

To add the 2FA protection, you can check the documentation below:

Enforced two-step verification

Let me know if this information helps.

Ok, so this would be possible if we run the cloud service, but there is no option if we run our own instance of Service Desk?

Hello @Mikael Witt

Sorry for the late response.

For Jira Server, you can use the following free app to properly configure the 2FA authentication:

JIRA Two-Factor Authentication (2FA)

Let me know if this information helps.

Hello there,

I hope all is well on your end.

Yes, you can use the Google Authenticator application to enhance the login security. 

To achieve this you need to use 3rd party apps available on the marketplace. There multiple 2FA plugins available on the Atlassian Marketplace which support 2FA with Google Authenticator but not all plugins support 2FA for Service Desk.

Here is one of the plugins that support Google Authenticator as a 2FA method for the Jira Service Desk users.

https://marketplace.atlassian.com/apps/1221260/two-factor-authentication-2fa-for-jira?hosting=server&tab=overview

The plugin also supports several 2FA methods such as Security Question, OTP Over Email & Backup Code that you can use in the case of an emergency login.

Also, it would be better if you can raise a support ticket to the vendor for faster resolution. They will help you out to configure the plugin.

Again, if you are using the miniOrange, you can raise a ticket from the link given below.

miniOrange Support:- https://miniorange.atlassian.net/servicedesk/customer/portal/2

 

PS: I work for miniOrange one of the top SSO & 2FA/MFA vendors on the Atlassian Marketplace.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

189 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you