Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Audit log for service desk automation?


Is there any kind of audit log for service desk automation rules? I'm our overall site admin, and opened up our service desk project administration to a very small group of users who manage the service desk. I just noticed that several of the automation rules that were previously working now have errors, and would like to talk to whoever updated them to find out what they were trying to do so I can help get them corrected.

I'm not seeing anything in the Jira system audit log; hoping there's something somewhere that will show "last updated by" or similar for automation rules.


ETA that I did notice the "view log" option on the three dots menu next to the rule, but that appears to show a log of the issues that the rule tried to run on, not a log of changes made to the rule.

2 answers

1 accepted

1 vote
Answer accepted

Hello Esther,

Currently, the audit log does not show any information about the changes on audit log, I've tested here deleting an automation and also removing and adding rules, but no updates on audit log.
Based on your question, I've created a feature request for our dev team to check:
Please, click on vote and watch to receive updates about the feature.


Thank you. I was hoping there was just something I was missing. I've voted and watched the issue.

Like # people like this

Is there a Jira Data Center version of this change request available for us to vote on? Thanks.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

762 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you