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Audit Customers in an Organization

I have a stakeholder that wants to audit the users in an JSM Organization, but this Organization could be used across multiple projects. Is there a simpler way to pull a list of all users associated with an Organization other than hunting through dozens of projects to see where the Organization is used and looking inside it?

1 answer

👋 Hi

Natively, you don't find any place in Jira which collects all organizations with their customers in one place. I recommend you to try our app which was released for server/data center yesterday: Customer Details for Jira Service Management.

In the People section, you can find a dedicated tab for Organizations.

In case of any doubts or other requirements, let us know via the customer portal.

Thank for for the quick response. I was hoping to at least find a way to potentially pull the data via API; right now we have a low appetite for new plugins and apps so I don't think this is going to help us unfortunately.

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