Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Attempting to trial Jira service management (helpdesk)

Hi, I created a trial jira account with the intention of testing it out and see if it will be something we can use. However, when I tried to create the "Company\Team name" I received the message:

"You don't have permission to change site name. For further support, contact us"

3 answers

0 votes
Jack Community Leader Nov 10, 2020

where are you trying to change the site name and why?

Atlassian Logo in BlueImage of a Space Shuttle Launching

Let's get started

Give your site a name

Choose something familiar like your team or company


As above. This is when trying to create the trial account.

0 votes
Kate Clavet Atlassian Team Nov 10, 2020

Hi @Pete Cottier when you go to sign up for a trial, are you selecting "Continue with Google" or are you selecting "Sign up with email"? 



Hi  Kate,

I am selecting "Sign up with e-mail".

Kate Clavet Atlassian Team Nov 11, 2020

@Pete Cottier Just confirming, are you the admin of the site you're referring to? And did this happen when you were creating a completely new site? Or the site already existed and you were trying to change the name. 



Hi Kate,

I am setting up a trial account on Jira so I would assume I am the admin in this case. Pretty much the first step requires me to add a name that is representative of my company, so I am trying to do this.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

165 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you