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How do I get the customer to be able to see attachments inserted by agent in the request?

3 answers

2 accepted

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Answer accepted

Hey Larissa, 

The only way this is possible today is by logging into the Customer Portal and opening them from the Request. 

There is an open feature request to be able to view attachments direct from email. It would be great to get your vote/feedback here https://jira.atlassian.com/browse/JSDCLOUD-3371

Cheers, 

Ben.

0 votes
Answer accepted

Hello @Larissa Ellen do Nascimento,

I believe this question is a duplicated of this other one.

- Visualização 

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica

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