The only way this is possible today is by logging into the Customer Portal and opening them from the Request.
There is an open feature request to be able to view attachments direct from email. It would be great to get your vote/feedback here https://jira.atlassian.com/browse/JSDCLOUD-3371
Hey @Millie Crawford
Yes it is still the case, nothing has changed since this thread started.
Images attachments will come through in the email, but other types will require the user to sign in. Could this be what is happening for your users?
It is a feature we are working, and is something we want to get right because we take privacy/security very seriously.
I hope this helps.
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