Thank you for replay. I checked my properties described in that article. I think I do all right. And agent can see attachments field but customer can't.
Customer can see attachments field when create issue, but when browse his issue He can see only attachments in comments, The atachments field is absent.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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