Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Attachments added by customer in portal sometimes show thumbnail, others are shown as text link

Hi, 

What is the explanation for the following behavior (Jira Data Center 8.13.3):

When one print screen is added to an issue in the portal, it shows the image to the customer, other images added are just showing the name of the file, followed by 'thumbnail'.

Any idea why this happens?

See attached screenshots

2020-12-01 15_30_47-Test 2 wim - Service Desk – EPR (H++) - Service Desk.png2020-12-01 15_30_33-Test 2 wim - Service Desk – EPR (H++) - Service Desk.png

1 answer

0 votes

hey @Wim Abts

Could you check the option of Administration > System > General configuration > Internet Explorer MIME Sniffing Security Hole Workaround Policy? If it's not Work around Internet Explorer security hole, could you change it and try again?

Hi @Michelle Chin 

This setting was already set to 'Work around Internet Explorer security hole'

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Submit your Jira Service Management use case and win!

Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour.     This virtual, concert-themed experience...

272 views 1 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you