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Atlassian Guard support

Jonathan García May 20, 2024

Hello,

We need to launch a public contract as soon as possible and for the tender we need to know the SLA support levels. Can you tell me the SLAs?

Thank you very much.

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Jehan Bhathena
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 20, 2024

Hi @Jonathan García 

Is this what you're looking for https://support.atlassian.com/subscriptions-and-billing/docs/service-level-agreement-for-atlassian-cloud-products/ ? This applies to all the Atlassian Cloud products, so should apply to Atl. Guard as well.

You may want to get in touch with the Atlassian Support for more detailed or granular info for this.

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