Hi
Please advise what the difference is between a user under Admin > Directory > Jira Service Management (Customer, not agent) and a customer that is listed under portal customers?
We have some ex-external users that previously had Jira Software licenses and we want to move them to portal customers and just want to clarify the above.
Thank you
Yatish
As far as I understand,
Customers:
Customers are users who create requests through the customer portal or by email. Customers do not have access to the Jira Service Management project view used by Jira administrators or Jira Service Management agents. Customers can:
Customers do not require a Jira Service Management license or Jira user license, so you aren't limited to a certain number of customers who can create requests through your Jira Service Management
Portal-only Customers:
Portal-only customers can't access your products directly. They can only log in to your Jira Service Management portals. These users can:
send you requests from portals or email
view knowledge base articles in portals
References: What different account types can customers have?, Who are customers in Jira Service Management? - JSM FAQs
I hope this will help!
Thanks @Emily _ DevSamurai - i think it helps :) Though, after reading the reply, it still tells me that they are the same. I.e both can:
- can create tickets via the customer portal
- can create tickets via email
- can comment on, tickets
- can track tickets
- can share with other customers/participants (or their organization)
- can add attachments to the ticket on the customer portal
- don't have access to the Service Management project view
- don't require a Jira or Jira Service Management license
Am I missing something ? :D
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