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Atlassian Assist updated the Request participants - Why is this happening

Sarah Wright January 25, 2023

Why could cause Atlassian assist to remove participants from a request?

1 answer

1 vote
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 25, 2023

@Sarah Wright -

Welcome to the community.  Do you have any logging or audit logging showing the requested participants were removed by Atlassian Assist?  (i.e. access the request in question via the project UI and access the Activities section of the issue view where you can see all the fields changes - before and after values)

I would also recommend that you may want to reach out to Atlassian Support (https://support.atlassian.com) for further assistance since they will be able to access the system logs on the backend to further investigate.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Sarah Wright January 26, 2023

Thank you for the response and suggestions.

Yes, the removal of the participant is logged as activity by Atlassian Assist. We are also investigating some circular logic as a culprit.

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DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

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