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Atlassian Assist updated the Request participants - Why is this happening

Why could cause Atlassian assist to remove participants from a request?

1 answer

1 vote

@Sarah Wright -

Welcome to the community.  Do you have any logging or audit logging showing the requested participants were removed by Atlassian Assist?  (i.e. access the request in question via the project UI and access the Activities section of the issue view where you can see all the fields changes - before and after values)

I would also recommend that you may want to reach out to Atlassian Support (https://support.atlassian.com) for further assistance since they will be able to access the system logs on the backend to further investigate.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Thank you for the response and suggestions.

Yes, the removal of the participant is logged as activity by Atlassian Assist. We are also investigating some circular logic as a culprit.

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