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Atlassian Admin Access not working

So I was handed the reigns of Jira Admin. The group that gave me access can't seem to figure out what is missing. So they asked me to figure it out, therefore I am here. What did we miss?

When trying to access Directory / Managed Accounts  under Atlassian Administration, it states I still need permission. I am in the following groups: Jira Service management / Site Administrator / Jira-administrator.

1 answer

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Hana Kučerová Community Leader Feb 08, 2021

Hi @joe_espinoza ,

welcome to the Atlassian Community!

I think you need to be an organization admin (some other org admin can add you), see this question for instructions...

Thank you, looks like you are right. I need to be an Org Admin. 

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