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Atlassian Access accounts as Customers in JSM



Is it possible to add all users that are synced with our Active Directory via Atlassian Access are added as Customers in Jira Service Management?

BR Hanno

1 answer

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Answer accepted

Hello @Hanno-Wybren Mook 

To bulk add customers from your Identity Provider (IdP):

Atlassian Access, our security and centralized administration software, allows you to integrate your Atlassian Cloud products with your identity provider, so you can provision users and groups in your Cloud products with ease.

If you use Google Apps, follow the instructions on Enable or disable G-Suite integration to integrate your Cloud site with G-Suite. The setup process will prompt you to choose which users and groups you would like to sync in your Atlassian Cloud products.

To manually bulk add customers:

Adding customers is done on the Project level. While logged into your Atlassian Cloud site, navigate to Projects > Project Name > Customers > Add Customers. You can add multiple emails at once when inviting. You can copy/paste from a .csv, as they should parse into the invite window. Just click Enter after you paste, and they all should parse into individual invites as long as they are delineated by a space or a comma (which they should already be if you copy from a .csv). This invite will send an email to the customers, asking them to complete their username and password creation to access the system.

Kindly Accept the answer if its helpful

Thanks and Regards,

Ganesh Babu J

So if I understand correctly it's not possible to give everyone in our active directory access to the JSM Portal with a SSO?

Ganesh Babu Community Leader Jan 07, 2021

Integration for the customer portal however with SSO/Azure AD is currently not yet possible without a workaround. There is a change request/suggestion ongoing for that though. (the work around is also described there)

Ganesh Babu Community Leader Jan 11, 2021

Hello @Hanno-Wybren Mook 

If this answer helped you out. Please approve the answer..!! or Let me know if you have anything to be addressed

It helped out a bit. But what actually did the trick was this:

  • If you established a Atlassian Access sync with your Direct Admin or some other SSO user will join a group in Atlassian User Management;
  • You can add this group completely to Jira Service Management as customers in JSM it self. All user that enter this particular group will be customers in Service Management (or former Service Desk).
Like Jan Stähle likes this

Hi @Hanno-Wybren Mook - can you elaborate in more detail how you can add this AD populated group in the Atlassian Cloud as JSM customers? 

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