Is it possible to add all users that are synced with our Active Directory via Atlassian Access are added as Customers in Jira Service Management?
Hello @Hanno-Wybren Mook
To bulk add customers from your Identity Provider (IdP):
Atlassian Access, our security and centralized administration software, allows you to integrate your Atlassian Cloud products with your identity provider, so you can provision users and groups in your Cloud products with ease.
If you use Google Apps, follow the instructions on Enable or disable G-Suite integration to integrate your Cloud site with G-Suite. The setup process will prompt you to choose which users and groups you would like to sync in your Atlassian Cloud products.
To manually bulk add customers:
Adding customers is done on the Project level. While logged into your Atlassian Cloud site, navigate to Projects > Project Name > Customers > Add Customers. You can add multiple emails at once when inviting. You can copy/paste from a .csv, as they should parse into the invite window. Just click Enter after you paste, and they all should parse into individual invites as long as they are delineated by a space or a comma (which they should already be if you copy from a .csv). This invite will send an email to the customers, asking them to complete their username and password creation to access the system.
Kindly Accept the answer if its helpful
Thanks and Regards,
Ganesh Babu J
Integration for the customer portal however with SSO/Azure AD is currently not yet possible without a workaround. There is a change request/suggestion ongoing for that though. (the work around is also described there)
It helped out a bit. But what actually did the trick was this:
Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...
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