Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Assist for Service Management <> Slack connection is not recognising the triage channel

We're using the Slack Assist app to connect our Service Management account with a triage and multiple request channels. 

However, it looks like the triage channel is not being recognised after initial set-up preventing us from adding request channels. I can add the Assist app to a private channel and get a notification that the triage channel has been set up correctly (I also see it show up under the Chat config in the Service Management JIRA project settings). 

However when then adding Assist to a public channel to add a request channel I get the following message: 

"Whoops! Public channels cannot be used as your first triage channel. Please /add @Assist to a private channel first to continue your onboarding process!".

Has anyone seen this issue before? A couple of potential issues come to mind: 

* We set up the original triage channel a while ago, do the triage and request channels have to be added around the same time?

* Someone else in my organisation started with the set-up of the original triage channel. Does triage & request channel have to be added by the same person?

Either way, find it strange that we can see the triage channel listed under the Chat Project Settings on the JSM project correctly (and requests get posted into that Slack channel), but when adding request channels we get the No triage channel error.

1 answer

did you fix this?

Suggest an answer

Log in or Sign up to answer
Site Admin

Atlassian Community Events