Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Assignee is missing when incident is created

Tiffany J I'm New Here Dec 13, 2021

Assignee can be selected in create incident pop window to create the new ticket, We have tried all 20 options, some admins some agents.  This replicates with every person on project including assign to self.  everything appears to fill out correctly on form.

after filling out fields in the create incident pop up, we click create on the bottom to send into system, get it an assigned number or key, incident is created exactly as selected but the assignee field always reverts to unassigned, or what ever option is selected for that is deleted for only that field.

Agents must go back into ticket and assignee a second time for the assignee field to take.  In this area all 20 assignee options work fine and all 20 stick and stay as assigned.

1 answer

2 votes

Hi @Tiffany J ,

please check postfunctions of your workflow associated to creation. Please, ensure that there are no postfunction that clean the assignee.

Hope this helps,


Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Next level incident management in Jira Service Management

Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...

1,608 views 20 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you