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Assignee is missing when incident is created

Tiffany J I'm New Here Dec 13, 2021

Assignee can be selected in create incident pop window to create the new ticket, We have tried all 20 options, some admins some agents.  This replicates with every person on project including assign to self.  everything appears to fill out correctly on form.

after filling out fields in the create incident pop up, we click create on the bottom to send into system, get it an assigned number or key, incident is created exactly as selected but the assignee field always reverts to unassigned, or what ever option is selected for that is deleted for only that field.

Agents must go back into ticket and assignee a second time for the assignee field to take.  In this area all 20 assignee options work fine and all 20 stick and stay as assigned.

1 answer

2 votes

Hi @Tiffany J ,

please check postfunctions of your workflow associated to creation. Please, ensure that there are no postfunction that clean the assignee.

Hope this helps,

Fabio

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