Assigned tickets are showing in the default "unassigned" que but also showing assigned to me.

[Kosko, Andrew]

We recently implemented a new hire hardware request in Jira. Everything works well but when a user creates this type of request, and we assign the ticket to someone, it stays in our "unassigned" que. 

It only happens for this particular request.

I have done plenty of googling and I don't see any solution to my issue. I have included a screenshot below of the tickets in the unassigned que. 

I apologize but I'm pretty new to Jira Service Management and I'm not sure what other information would be helpful.

[Christopher Yen]

Hi @Kosko, Andrew , welcome to community! 

What will help us here is if you can edit the queue and show us the filter/query for it. The fix should just be a simple update to the queue filter. If you make sure the assignee = unassigned that should fix it

[Kosko, Andrew]

Here is the query filter and a screenshot. All other unassigned tickets are showing correctly. It is only when a user uses this specific request in Jira.

assignee in (EMPTY) AND issuetype in (Incident, Problem, Request) AND resolution = Unresolved AND "Group" = "Service Desk" OR issuetype = Requisition AND resolution = Unresolved

[Christopher Yen]

Hi @Kosko, Andrew 

So because you have the OR statement you need the unassigned to be on that side too. 

assignee in (EMPTY) AND issuetype in (Incident, Problem, Request) AND resolution = Unresolved AND "Group" = "Service Desk" OR issuetype = Requisition AND resolution = Unresolved AND assignee in (EMPTY)

[Christopher Yen]

Your current query is like this 

assignee in (EMPTY) AND issuetype in (Incident, Problem, Request) AND resolution = Unresolved AND "Group" = "Service Desk"

OR

issuetype = Requisition AND resolution = Unresolved