Assets specific to organizations in JSM

[Christian]

Hello Everyone

I'm fairly experienced in using JSM but have never used any of it's asset features. I have a use case that I think assets could solve, but I'm not too familiar with all of its functionality and as the courses for asset management are unavailable right now, I'm hoping the community can help. 

We have a JSM instance that supports many customer sites all with specific equipment we support. We organize each site as organizations so that all members of each site can see the site's tickets. From that level, I want to have a dropdown that shows the specific equipment for that site. I can't have the dropdown show equipment supported at all sites as that would break confidentiality. 

My idea was to configure all equipment as assets, and have a property associated with them that are related to site/organization. Then in the JSM form, have the dropdown AQL to only show what is configured for the organization of the logged in user.

Is this possible, and is there anything else I should be considering? 

Thank you!

Christian 

[Christian · Accepted solution]

Hi all, I've ended up figuring out a solution for. It requires making some redundancy between JSM organizations and Jira Asset Management, but it's worth it for our use case.

First, I created "Site" Objects for every site we support. Then I created objects for each customer, referencing their respective Jira accounts and having outbound references to each Site Object the user should have access to. I allowed for multiple sites to be put here, as many of our users are able to submit against multiple sites. I also created an equipment object type and made an outbound reference to a specific site object. 

In my form, I made an assets custom field with the AQL query Customer."Jira Account" LIKE currentUser(), and then made an equipment field that referenced the site selected and in the custom field to show equipment. 

A side note, but to import all customers with their Jira Account IDs and organizations, I used a trial of Appsvio Customers and Organizations. It saved me a lot of time, and because I just needed it for the initial export I was able to get it on a 30 day trial and cancel it before being charged.

https://marketplace.atlassian.com/apps/1223751/customer-details-for-jira-service-management?hosting=cloud&tab=overview

[Jörg Riebschläger]

This is a good question and a propper use case for our company as well. I am looking forward for any helpful answer!