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As an administrator I cant change the help center banner!

hossein September 12, 2023

Hello Jira community
I am an administrator in two Jiras projects. I built the Help Center portal myself, but now when I want to change the banner in the Portal I get this message that I dont have access. Can you please help me how I can solve the issue?

edit - Copy.jpg

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Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 12, 2023

@hossein -

To edit Help Center portal banner configuration, you have to be the Site/system Admins for your env.  From your image shots, you are only associated as a project admin.

I would recommend you to contact your Site/Sys Admin for additional support on configuring Help Center portal banner configuration.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

hossein September 13, 2023

Many thanks

Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 13, 2023

@hossein -

If my suggestion helped you.  Please click on Accept Answer when you have a chance, so others with similar asks will see this posting as an answered solution.

Best, Joseph

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