Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Article changes not saved

I edited an article for my knowledge base, on Confluence, the other day. I closed it after working on it for several hours (over a couple of days). My save interval is set to 30 seconds. To note, I published other articles that day with no trouble with the changes. 

I was using Chrome. 

I'm so frustrated that I've lost all that work because, apparently, the auto-save failed and using the Close button still failed (since it's supposed to be "save and close").

Here are the steps:

  1. Edited an existing, previously published article.
  2. Kept the page open for many hours, over a couple of days.
  3. Clicked the "Close" button to close the article (hoping to keep unpublished changes).
  4. Re-opened the article. Found that none of the recent changes were saved. It shows Unpublished Changes, but not the recent ones.

 

1 answer

0 votes
Brant Schroeder Community Leader Apr 21, 2021

@Laura Sands 

You will need to click on publish to actually save the changes and make them visible to others.  When you close the document it does save the document so when you return it will allow you to pickup where you left off.  If you left it open making changes without closing the document for several days my guess is the session timed out so that is why it did not save.  I would make sure that you close the document whenever you are going to step away.  Did you check in your page history to see if a version you published was there?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

ThinkTilt is joining the Atlassian Family!

This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...

925 views 30 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you