Are there differences between JIRA API and JIRA Service Management API?

Vennila Rajes
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February 4, 2025

 

Are there differences between JIRA API and JIRA Service Management API? 

We have developed an integration using JIRA API.   We have tested the same with JIRA Cloud Software platform.  We would like to know if the same implementation would work with JIRA Service Management platform as well.

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Mikael Sandberg
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February 4, 2025

Hi @Vennila Rajes,

Welcome to Atlassian Community!

The Jira REST API would work for a JSM project. The JSM API is dealing with specific JSM functionality, like assets, KBs, customers etc. You can see the differences if you access the Cloud REST API documentation found here

Vennila Rajes
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February 4, 2025

Hi Mikale, 

If I understood correctly, I believe you are saying that The Jira REST API would work for a JSM project.

 

We are using the APIs to create issues and create comments. Do these 2 APIs work with JSM as well? 

 

 

Please kindly confirm.

 

Thanks,

Vennila

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