Are there Contact Groups or customized user contact capabilities?

[Raphael Chia]

Hi there, I would like to be able to add handphone numbers and other custom contact information(handphone number(string), building name(string), org group(string) etc) to users/profiles that exist in our Jira Service Management. Is that possible?

And on top of adding additional contact fields, are there capabilities to group users together?

Thank you so much.

[Artur Moura · Accepted solution]

Hi @Raphael Chia ,

Thanks for your post!

By default, there is no option to extend the user profile information in Jira.

However, this User profiles for Jira app might help you with that.

[Lorenzo Manfredini]

Hi @Raphael Chia,

as suggested by @Artur Moura, our app User profiles for Jira will indeed let you add profile information to Service Management customers, but the information will not be visible to the customers themselves in the customer portal. This means the customers cannot enter the info on their own, it's only visible to and can be changed by Service Desk agents.

You can try the app for free.

If you have any questions about the User profile for Jira app, you can contact Communardo through the official Support channel: Product Support

Cordially,
Lorenzo
Communardo Support