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Are Insight licenses necessary to manage assets from customers?

If I add Insight to Jira service management and I need to manage assets from customers, Is it necessary to pay extra licenses? How do I manage licences in Insight?

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Dave Liao Community Leader Jan 07, 2021

@Sofia Grunspan - licenses are purchased based on the number of users (not customers) in your Jira instance:

You can manage all the things with Insight - you just need to pay for the seats for the people who are doing the managing. 

Dave Liao Community Leader Jan 07, 2021

My pleasure!

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