Are Confluence users - payed users? If i remove a user from Agent role but keep his access to Conf

Vera Valshonok
Contributor
August 26, 2024

Hi, I am trying to undrstand

Are Confluence users - payed users? If i remove a user from Agent role but keep his access to Confluence will we pay for these users and can we give access to confuence to all or just agents?

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John Funk
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 26, 2024

Hi Vera,

Atlassian offers many products - each of which usually require a license for that product. Jira Service Management and Confluence are separate products, and therefore, require separate licenses. 

However, in this case, depending on the agent's use/need of Confluence, they might be added as a guest at no license cost. 

Vera Valshonok
Contributor
August 26, 2024

Thanks

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John Funk
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 26, 2024

You are welcome.

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Nikola Perisic
Community Leader
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August 26, 2024

Hello @Vera Valshonok 

Confluence users do indeed take the license seat. However, Confluence guests are free (Atlassian has announced that even for guests the licenses will be charged for them).

If you leave them the Confluence user license, the charging will be applied.

Vera Valshonok
Contributor
August 26, 2024

Thanks!

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Nikola Perisic
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 26, 2024

No problem!

Susan Waldrip
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 26, 2024

Hi @Nikola Perisic , Thanks for responding to this question. I had not heard that Atlassian will start charging licenses for guests -- would you please post a link to this info?

Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 26, 2024

It was like an unofficial announcment. Sadly, I don't have the link. Maybe it was a wrong info. BUt for now, you do not have to worry.

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Susan Waldrip
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 26, 2024

OK, thank you @Nikola Perisic , I appreciate the info and quick response. 😊

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