Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Approvers added twice to an issue Edited

I have an usual issue. I have an automation which populates the 'approvers' based on what is selected in a custom field. While not occurring often, our issue is that a couple of times recently it has added the approval to the issue twice. This removes any approve button and means no one can approve the issue. Is this a known bug or is there something that may be causing this? In the absence of a screen shot, looks like this: <p>Approvals <p> Waiting for approval 1 approval needed <p> Joe Bloggs <p> Bloe Joggs <p> Waiting for approval 1 approval needed <p> Joe Bloggs Bloe Joggs <p> Any ideas what could be causing this? Thanks, Rob

2 answers

Same over here, and I also can't reproduce it. Also if I move the Issue to a requesttype without approval and back to one with Approval, it still happens. The only way is to clone the issue and then delete the original one. 

I have the same issue. Any ideas why this happens? Although I'm the approver I'm not able to approve the issue. Also adding other approvers to this field does not help. No one can approve this issue.

Strange enough, not every issue has this problem. Many issues work just fine.

2021-05-19 13_25_47.png

I've also found [JSDSERVER-5800] Duplicate Approvals stops users from approving issues - Create and track feature requests for Atlassian products.

This might be applicable to me, as I'm also setting the approvers through Automation. I'll check into this.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

322 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you