Approvals notification automation

[shivani shirguppi]

I have created an automation to send the email notifications with list of pending approvals.

I want to send this to L2 Approver(User will be defined by customer). How to write the JQL so that only particular user's approval list should go to that particular user. Other's should not go.

[Sudarsana G · Accepted solution]

Try this

 project = "Your Project" AND status = "Pending Approval" AND L2_Approver = "{{issue.L2_Approver}}"

Replace "Your Project" with the name of your project, "Pending Approval" with the status where approvals are pending, and "L2_Approver" with the name of your custom field that stores the L2 approver.

[shivani shirguppi]

@Sudarsana G 

Please let me know if anything is wrong in the JQL that I am using 

project = Marketing AND status = "L2 Approval Pending" AND "L2 Approver[User Picker (single user)]" = "{{issue.L2 Approver}}"

This is not working and notifications are not going out

[shivani shirguppi]

@Sudarsana G please help

[Sudarsana G]

Can you check audit log and give if there are any errors, also try this project = Marketing AND status = "L2 Approval Pending" AND "L2 Approver[User Picker (single user)]" = "<insert username or user key here>"