Hi,
The case is in service desk:
if one of the approvers aprove the ticket and then understand that he need to cencel his approval and then re-aprove it later. Is it possible to get your approval back ?
Or even if it is one approver
Thx for help
you can add a transition back to the status from which the transition was made. Name it "cancel Approvals" and add a post-function with a scriptrunner where the Approval will be removed.
And for multiple approvers you can make a cyclic transition from this status to it self, call it "cancellation of approval" and define the current user in the script runner, and then remove its Approval.
You can transition back the ‘needs approval’status however, unless something has changed, the previous approval isn’t cleared. Here is an open issue - JSDCLOUD-5039
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Thanks, but i just find the answer
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