Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Approvals (Service Desk) Edited


The case is in service desk: 
if one of the approvers aprove the ticket and then understand that he need to cencel his approval  and then re-aprove it later. Is it possible to get your approval back ?

Or even if it is one approver

Thx for help

2 answers

1 accepted

0 votes
Answer accepted

you can add a transition back to the status from which the transition was made. Name it "cancel Approvals" and add a post-function with a scriptrunner where the Approval will be removed.

And for multiple approvers you can make a cyclic transition from this status to it self, call it "cancellation of approval" and define the current user in the script runner, and then remove its Approval.

0 votes
Jack Community Leader Mar 05, 2021

You can transition back the ‘needs approval’status however, unless something has changed, the previous approval isn’t cleared. Here is an open issue - JSDCLOUD-5039 

Thanks, but i just find the answer

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Announcing Mindville Insight is now part of Jira Service Management!

Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...

745 views 12 15
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you