I have a request type in Service desk where usually I don't need approvals.
But in some cases (decided by service desk agents) we need to send specific tickets to approval.
What would be the easiest way to do it ?
I was thinking to create a separate issue type with approvals and let service desk agents to change the type, but its a bit complicated and I was wondering if there is an easier way ?
Thanks
The way I did this was by adding a Waiting for Approval status in the workflow, and when you transition to it the agent has to enter the approvers.
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