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Approval notifications

Fatima AALLA February 15, 2024

Hello,

We get a lot of email notifications from jira, that makes the approval email not evident , is there a way to customize this email to make it more visible between other emails? 

thanks in advance

3 answers

0 votes
Igor Medeiros - Modus Create March 18, 2024

Hi @Fatima AALLA 

If you are still looking for alternatives, our app Notification Assistant for Jira has an approval feature that can be applied on customized templates.

For more details, we have the documentation on Working with Approvals in Jira Service Management.

 

Feel free to reach out!

0 votes
Zoey Wang
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 15, 2024

Hi @Fatima AALLA 

On top of what Mohamed mentioned, you might want to customize the template of customer notification in terms of the subject section.

 

Hence a little bit of effect from the users who raise the approval request could be more helpful - highlighting there is an approval request in it and putting the line in the customized subject part. 

Fatima AALLA February 22, 2024

hello @Zoey Wang , I don't find how to customize subject part, I find only content part

0 votes
Mohamed Benziane
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 15, 2024

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