Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Approval mail using Automation for JIRA on JIRA Server

Hey I want to use the addin to create the approval mails for service request with approval

and so far the trigger is done, but the context in the actual email I just can't seem to find the correct links for the approval and decline button, more specifically I cant find out how to get the unique approvalID that are created for each issue with approval in it

1 answer

0 votes
Gaurav Community Leader Nov 17, 2021

Hello @Morten Lindeskov 

As per the Atlassian documentation and my experience (majorly in the cloud), the approvers receive an email when the issue enters the approval status.

If the approvers are not receiving the email, then I would suggest checking whether the Request details and Approval buttons variables have been added to the approval notifications template.

Please accept the answer if this helps.

Hi Gaurav

Unfortunately this do not answer my question on how to get the unique approvalID that the approvals generates to use for the Automations for JIRA addin

 

the standard approval flow is a bit lack luster for what fields you can add to the email, so I want to create my own email, hence I need to find out how to get this approvalID value

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Next level incident management in Jira Service Management

Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...

1,475 views 20 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you