Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,463,889
Community Members
 
Community Events
176
Community Groups

Approval from customer portal and setting the resolution

HI All,

I am using simple workflow when user open request it first require approval from line manager 

the issue when the line manager decline from customer portal resolution screen is not triggered and it is not go through any validation 

How can I do the below 

1- remove the approval from Customer portal 

2- How can I trigger/set resolution screen from Customer portal 

 

BR, 

3 answers

0 votes

Hi regarding your questions,

> 1- remove the approval from Customer portal 

If the user is not an approver they would not see the approve and decline options.

There is no way to hide it from the portal for the user is an approver.


Perhaps you might add more detail on what you mean by "remove"?

 

> 2- How can I trigger/set resolution screen from Customer portal 

Unfortunately, transition screens are not displayed on the portal. So the users can not choose a specific resolution.

Potentially you could create a transition for each specific resolution. See https://support.atlassian.com/jira-service-management-cloud/docs/show-a-workflow-transition-in-the-portal/ on how to expose the transitions.

 

You can control the setting of the resolution using the workflow post function

see https://confluence.atlassian.com/jirakb/jira-issues-need-a-resolution-826873869.html 

No one in the community have any idea about this !!!!!

HI all Experts,

 

Anyone have Idea about the above ?

thanks in advance 

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events