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@Vittorio De Julio Welcome to the Atlassian community
How did you setup the approvers? Did you follow the directions here: https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/
Hi @Brant Schroeder I am having a similar problem:
In one of our Service Desk projects approvers are not receiving the approver email and I have checked the following:
The only thing I have questioned after reading the linked article in your previous response is "You can add an approval step to workflows with an associated issue type that is being used by a request type".
The issue type in question is a sub-task type and is not available through the portal i.e. it does not have an associated request type. It is created through a post function only. Could this be causing the problem? The approvals still work by the way it is just the email that is not being sent.