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In our IT-Department we have some equipment wie issue to lend few hours or days.
We want to implement a process in JSM to:
- Reserve specific Equipment (and lock the item only for that reservation)
- keep ticket somehow open until due date (then message if it's overdue)
- and of course close it and free the asset.
We have enterprise license so we can use Asset/Insight as well.
Does someone has an approach or maybe example or tutorial to show us? I hope someone here already familiar with such a process so we don't need to reinvent the wheel.
Thank you very much!
I think it's quite easy to achieve this with Insight. Just add a new status attribute on the equipment objects, for example, Status: ("Free", "In use"). Then configure a custom field for the equipment so other users could choose only equipment that is in status "Free", and then use a post function that will update the status on the selected object regarding task Status.
I've done similar things on many of our processes, and it works like a charm. I hope you'll find this helpful. :)
Not a JSM/JSD solution but I faced the same issue about a year ago, the marketplace has some options but they all were lacking for my taste. We ended up using https://snipeitapp.com/, which integrates nicely with Jira.
You still do most of the work in snipe-it (so you can set email alerts etc) but the integration allows you to link assets from snipe-it to Jira. I grew to like it a lot, to be honest. but not sure if you have the option/will to manage another app.
Going to watch this thread to see if someone has a better idea for you.