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Approach suggestion for "lend equipment"/"issue desk" needed.

In our IT-Department we have some equipment wie issue to lend few hours or days.

We want to implement a process in JSM to:

- Reserve specific Equipment (and lock the item only for that reservation)

- keep ticket somehow open until due date (then message if it's overdue)

- and of course close it and free the asset.

We have enterprise license so we can use Asset/Insight as well.


Does someone has an approach or maybe example or tutorial to show us? I hope someone here already familiar with such a process so we don't need to reinvent the wheel.

Thank you very much!

2 answers

Hi @Felix Herzog

I think it's quite easy to achieve this with Insight. Just add a new status attribute on the equipment objects, for example, Status: ("Free", "In use"). Then configure a custom field for the equipment so other users could choose only equipment that is in status "Free", and then use a post function that will update the status on the selected object regarding task Status.

I've done similar things on many of our processes, and it works like a charm. I hope you'll find this helpful. :)

Not a JSM/JSD solution but I faced the same issue about a year ago, the marketplace has some options but they all were lacking for my taste. We ended up using, which integrates nicely with Jira. 

You still do most of the work in snipe-it (so you can set email alerts etc) but the integration allows you to link assets from snipe-it to Jira.  I grew to like it a lot, to be honest. but not sure if you have the option/will to manage another app.

Going to watch this thread to see if someone has a better idea for you.

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