Hi @Eusoph Simba ,
An SLA basically is a custom field with metrics and goals.
If you have different SLA's for different clients, then you'll need to configure a separate SLA or SLAs for all clients.
You can create multiple calendars and assign calendar 1 to client A, calendar 2 to client B.
If a single client has different regions, that won't be easy as you would need an identifier as to which time zone the reporter belongs to. This value can be used as a JQL for your SLA.
Hello everyone! We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen. We have just starte...
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