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App Links to link Confluence space and Jira Service Desk Cloud based

 

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Jack Brickey Community Leader Jan 07, 2021

Question??

Oh sorry do we need App Links to link a Confluence space to our Jira service desk? Both are in the same Atlassian Cloud instance.

Jack Brickey Community Leader Jan 07, 2021

no. are you just trying to connect a KB to a JSM project? or maybe just reference a confluence page to a ticket or what?

Like NASD-CL likes this

Yes:

just trying to connect a KB to a JSM project

Jack Brickey Community Leader Jan 07, 2021

Ok. so you should be able to do that directly from the project in question by simply clicking on the Knowledge base sidebar link. However, here is an article to assist that may lead you to other supporting articles as well - share-knowledge-base-articles-with-customers-in-a-request 

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Brilliant. Very many Thanks

Hi NASD-CL, 

Did you got the solution a i also want to configure KB to a JSM project through app. Does  share-knowledge-base-articles-with-customers-in-a-request this link help you?

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