Anyway to prevent Jira creating a ticket when booking meeting rooms

[Khuram Khalil]

Hi Team, 

So when we book out a meeting room, with the email address which is the same email address as the "connected email address" it will generate a new ticket.

Anyway to stop this or is there no way around with the same email address? 

Thanks!

[Benjamin]

HI @Khuram Khalil ,

As long as the e-mail address is used, JSM will pick it up and parse it. However, you can block certain e-mails from using it. Hope this helps.

https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-blocklist/