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Ansicht Kunde seiner Tickets Edited

Gegeben ich logge mich als Kunde im Service Desk ein und klicke oben Rechts auf Anfragen und dann auf meine Organisation, um mir alle Tickets anzuschauen.

Ist es möglich, das ich in dieser Übersicht weitere Felder für den Kunden einrichten kann, wie z.B.

- Erstellungsdatum des Ticket

- Bearbeiter des Ticket (Ansprechpartner)

- Letzte Filteroption speichern, so dass bei erneutem öffnen, der Kunde nicht wieder die Filter neu setzen muss

- letzte Aktivität

usw

so dass er mehr Informationen auf einem Blick in dieser Übersicht sieht, ohne in allen Tickets einzeln reinklicken zu müssen, um weitere Informationen zu bekommen ?

Übersicht JSD anpassen.jpg

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Answer accepted

Hi @Kerstin Elsner,

Allow me to reply in english, as my german is not good enough to reply. I understand you would like to customise the customer portal and offer your customer some enhanced features.

That is unfortunately not possible out-of-the-box. The Atlassian marketplace may offer some extensions that add functionality to the existing portal. This filtered list may get you started. 

@Walter Buggenhout _ACA IT_ Yes, that's exactly what we need. Ok, then we have to take a look around the marketplace. Many Thanks

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