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Anonymize agent replies on portal

Ubaid E March 21, 2024

Hi,

I have question about JSM DC.

I would like to anonymize agent names on portal when they answer in chat.

I know it is possible in cloud just with a click of a button, but haven't been able to find in DC/Server.

Is there a possible workaround?

2 answers

0 votes
Nik Surmanidze _Actonic_ March 25, 2024

Hi!

To correctly anonymize users and be compliant with the GDPR in the process requires several steps that are not available out of the box for Jira.

I would recommend using Marketplace to search for relevant products that can solve the exact use case - https://marketplace.atlassian.com/search?query=data%20protection

Or - https://marketplace.atlassian.com/search?query=user%20anonymizer

In general, I would suggest using the search for the keywords for your issues. Also, as I am the product owner of the "Data Protection and Security Toolkit (DLP)", I would also suggest using the free trial of this app to see how your use case can be solved with it.

If you have any questions, please feel free to reach out to me!

0 votes
Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 22, 2024

Hi @Ubaid E 

Is this available in Cloud?

I thought this was related to these suggestions - JSDCLOUD-3308 / JSDSERVER-3308 

Unless you mean via profile visibility settings?

---

You could also try these instructions. I know these are for Cloud, but worth double-checking in DC.

Ste

Ubaid E March 26, 2024

you're right. I guess I am trying to do as the feature request suggest.

I tried following instructions but it does not work in DC.
/Ubaid

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 28, 2024

Hi @Ubaid E 

It might not be possible right now, I'm afraid!

Ste

 

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DEPLOYMENT TYPE
SERVER
VERSION
9.14
TAGS
AUG Leaders

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