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Anonymize agent replies on portal

Ubaid E
Ubaid E March 21, 2024

Hi,

I have question about JSM DC.

I would like to anonymize agent names on portal when they answer in chat.

I know it is possible in cloud just with a click of a button, but haven't been able to find in DC/Server.

Is there a possible workaround?

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Ste Wright
Ste Wright
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March 22, 2024

Hi @Ubaid E 

Is this available in Cloud?

I thought this was related to these suggestions - JSDCLOUD-3308 / JSDSERVER-3308 

Unless you mean via profile visibility settings?

---

You could also try these instructions. I know these are for Cloud, but worth double-checking in DC.

Ste

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Ubaid E
Ubaid E March 26, 2024

you're right. I guess I am trying to do as the feature request suggest.

I tried following instructions but it does not work in DC.
/Ubaid

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Ste Wright
Ste Wright
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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March 28, 2024

Hi @Ubaid E 

It might not be possible right now, I'm afraid!

Ste

 

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DEPLOYMENT TYPE
SERVER
VERSION
9.14
TAGS
AUG Leaders

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